Here at Stamped On, we know you probably have a lot of questions before you order. Here is a short list of the most commonly asked questions.
What is hand stamped jewellery?
My handstamped items are all handcrafted using traditional hand stamping processes. Every single letter and design stamp is impressed by hand using a steel stamp and a hammer. Due to being handmade, there are some variations in spacing and depth of letters that lend towards a whimsical feel. Hand stamping is an imperfect art, so if you are seeking perfection please consider carefully before purchasing. No computers, lasers, engravers or precision stamping machines are used in this process... you can be sure that every item is unique and lovingly made by hand.
What is engraved jewellery?
The new engraved collection is laser engraved to order. Engraving has a different look than handstamped. The letters and designs are engraved to a consistent depth for a more uniform finish than handstamping.
How long will my order take?
Hand Stamped items take on average from 1-3 weeks to complete.
Engraved items take on average 2-4 weeks to complete.
This may be longer at peak times such as Mother's Day, Father's Day and Christmas.
How do I tell you which design images I would like?
Simply type the design images you would like to use in brackets when entering your details to be stamped or engraved. Eg (small open heart) Rachelle (sm open heart) Ashlea (sm open heart) Kayden (sm open heart)
What is the difference between blackened letters and plain letters?
You can choose to have your hand stamped letters blackened or left plain. Plain letters will be the same colour as your pendant for a more discreet stamping, while blackened letters stand out more and are easier to read.
Will the blackened letters fade?
We now use a special enamel solution to blacken letters on our designs and with correct care, your letters should not fade.
Will the stamping show through on the back?
Due to the techniques used in creating your handstamped items you may see some indentations or slight scuffing to the back. We try to minimise this but in some cases it is not completely avoidable. This is not a flaw of your item but rather a trait of hand stamped items. If you are concerned about the stamping showing through, maybe one of our engraved items will be better suited.
How do I care for my jewellery?
The care instructions for your jewellery will vary according to the metal type. You can find care instructions for the various metal types here.
What does gold IP or rose gold IP mean?
The process used to colour our Gold and Rose Gold pieces is called IP Plating (Ion plating). The centre of our items are jewellery grade 316L stainless steel and the outside has a layer of titanium oxide, which can be used as a pigment (gold, rose gold). The IP process turns the titanium oxide into electric ions which becomes a harder and more durable coating with a higher brightness than that produced through traditional plating methods.
Will the plating on my jewellery chip or wear off?
The Ion Plating process is more durable than traditional plating methods and gives a stronger, brighter finish to your jewellery. As with any plated metal though, the plating will eventually show signs of wear. To preserve the plating on your jewellery, do not use jewellery dip solutions or jewellers cloths. Simply clean your pendant with the complimentary microfibre polish cloth or wash with warm soapy water and pat dry with a soft cotton cloth.
Does my pendant come with a chain?
Our pendants do not include a chain unless you select to add one. When ordering your piece, you can select a chain and your order total will be adjusted automatically.
Do you post internationally?
Most definitely! We post anywhere in the world using Australia Post.
Do you do Gift Vouchers?
Yes we do. Our gift vouchers are electronic and will be emailed to you as soon as your payment has been verified and funds released. If you require a physical posted certificate, please contact us to make arrangements.
Gift Certificates can be purchased here.
If your question has not been answered, please don't hesitate to contact us through the Contact Page with your query.