FAQ's

Here at Stamped On, we know you probably have a lot of questions before you order. Here is a short list of the most commonly asked questions.

What is hand stamped jewellery?

My items are all hand stamped using traditional hand stamping processes. Every single letter and design stamp on every single item is impressed by hand using a steel stamp and a hammer. Due to being handmade, there are some variations in spacing and depth of letters that lend towards a whimsical feel. Hand stamping is an imperfect art, so if you are seeking perfection please consider carefully before purchasing. No computers, lasers, engravers or precision stamping machines are used in our process... you can be sure that every item is unique and lovingly made by hand.

How long will my order take?

Orders take on average from 2-3 weeks to complete. This may be longer at peak times such as Mother's Day, Father's Day and Christmas.

Where can I see the different font and design stamps?
You can see our available fonts and design stamps here

How do I tell you which design stamps I would like?
Simply type the design stamp you would like to use in brackets when entering your details to be stamped. Eg (small open heart) Rachelle (sm open heart) Ashlea (sm open heart) Kayden (sm open heart)

What is the difference between blackened letters and plain letters?
You can choose to have your stamped letters blackened or left plain. Plain letters will be the same colour as your pendant for a more discreet stamping, while blackened letters stand out more and are easier to read.

Will the blackened letters fade?
We now use a special enamel solution to blacken letters on our designs and with correct care, your letters should not fade.

Will the stamping show through on the back?
Due to the techniques used in creating your handstamped items you may see some indentations or slight scuffing to the back. We try to minimise this but in some cases it is not completely avoidable. This is not a flaw of your item but rather a trait of hand stamped items.

How do I care for my jewellery?
The care instructions for your jewellery will vary according to the metal type. You can find care instructions for the various metal types here.

What does gold IP or rose gold IP mean?
The process used to colour our Gold and Rose Gold pieces is called IP Plating (Ion plating). The centre of our items are jewellery grade 316L stainless steel and the outside has a layer of titanium oxide, which can be used as a pigment (gold, rose gold). The IP process turns the titanium oxide into electric ions which becomes a harder and more durable coating with a higher brightness than that produced through traditional plating methods.

Will the plating on my jewellery chip or wear off?

The Ion Plating process is more durable than traditional plating methods and gives a stronger, brighter finish to your jewellery. As with any plated metal though, the plating will eventually show signs of wear. To preserve the plating on your jewellery, do not use jewellery dip solutions or jewellers cloths. Simply clean your pendant with the complimentary microfibre polish cloth or wash with warm soapy water and pat dry with a soft cotton cloth.

Does my pendant come with a chain?
Our pendants do not include a chain unless you select to add one. When ordering your piece, you can select a chain and your order total will be adjusted automatically.

Do you post internationally?
Most definitely! We post anywhere in the world using Australia Post. 

Do you do Gift Vouchers?
Yes we do. Our gift vouchers are electronic and will be emailed to you as soon as your payment has been verified and funds released. If you require a physical posted certificate, please contact us to make arrangements.
Gift Certificates can be purchased here.

Can we add names to our pendant if we have more children?
In a lot of cases, yes we can. Many designs can have additional names added, or an additional disc/pendant added with the new addtions. Please contact us if you are unsure if the pendant you like can have additional names added.

 

If your question has not been answered, please don't hesitate to contact us through the Contact Page with your query.